Telemedicine lets your doctor provide care for you without an in-person office visit. Telemedicine (sometimes referred to as “telehealth”) is done primarily online with internet access on your computer, tablet, or smartphone. You can get a variety of medical care (both general and specialty) through telehealth provided by board-certified doctors. Schedule a video visit if you have a cold, the flu, allergies, infection, or any other common health condition including mental health needs. Doctors can prescribe you medicine remotely so you can make a quick trip to the pharmacy if needed.  If you have a relationship with a doctor already, you may utilize any telehealth platform your doctor prefers.  If you are open to visiting with a new doctor, try Anthem’s “LiveHealth Online” or their “Virtual Primary Care” options outlined below.

LiveHealth Online (i.e. online telemedicine)

Any LSS employee, whether enrolled in a health plan or not, may consult a physician via the internet from the comfort of their homes using a computer or smartphone.

• Face-to-face care with a licensed physician

• Request prescriptions for certain conditions

• Save money, time, and avoid getting sick in the doctor’s office!

• With LiveHealth Online, you have a doctor by your side seven days a week, 24 hours a day, 365 days a year.

• LiveHealth Online lets you talk face-to-face with a doctor through your mobile device or a computer with a webcam.

• No appointments, no driving, and no waiting at an urgent care center.

• Use LiveHealth Online for common health concerns like colds, the flu, fevers, rashes, infections, and allergies.

• Faster, easier, and more convenient than a visit to an urgent care center.

• To get started, go to LiveHealthOnline.com and register or download the LiveHealth Online mobile app for free on your mobile device by visiting the App Store or Google Play.

• LiveHealth Online flyer

• LiveHealth Online Psychology

• LiveHealth Online Spatiality Services

• Sydney Health Symptom Checker

Virtual Primary Care

“Virtual Primary Care” provides covered members of an LSS medical plan convenient and affordable access to urgent, routine/preventive, and chronic condition care through Anthem’s “Sydney Health” mobile app. The virtual primary care providers can diagnose and treat many common health conditions, prescribe medications, and conduct wellness check-ins, at low or no cost.

Through the Sydney Health app, plan members have access to a full range of virtual primary care services. You can chat with a doctor or have a video visit at a time and place that works for you. Through virtual primary care, you can:

• Visit with a doctor over chat or video for urgent care services, 24/7

  • Urgent care needs for health issues, such as allergies, a cold, or the flu

  • New prescriptions for concerns such as a cough or a sinus inflection

• Access virtual primary care services (routine/preventive and chronic condition care)

  • Schedule a wellness check-in

  • Personalized care plans for chronic conditions, such as asthma or diabetes

• Use the interactive Symptom Checker for tailored advice

Virtual Primary Care Flyer